Product Warranty Policy
Last updated: 3 October 2026
All products sold by Lexro come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. Manufacturer warranty
- Most products also carry a manufacturer's warranty, typically 12 to 24 months depending on the brand and product. Details are shown on the product page or packaging where available.
- A manufacturer's warranty is in addition to your rights under the ACL, not instead of them.
2. Making a claim
You can make a claim with us directly — you don't have to go to the manufacturer (although for some products the manufacturer's own support may be faster, and we'll tell you if so).
- Email sales@lexro.com.au with your order number and a description of the problem.
- Include photos or a short video of the fault where possible.
- We'll reply with next steps, which may include troubleshooting or return instructions.
3. Repair, replacement or refund
Depending on the fault and in line with the ACL, we will arrange a repair, replacement or refund. For a major failure, you can choose between a replacement and a refund.
4. What warranty does not cover
- Physical, accidental or liquid damage
- Misuse, improper installation, or use contrary to the manufacturer's instructions
- Normal wear and tear
- Unauthorised repairs or modifications
5. Shipping for warranty claims
Where a product is found to be faulty, we cover the reasonable cost of returning it to us.
6. Contact us
Lexro (ABN 75 648 430 602)
12/65 Elizabeth Street, Wetherill Park NSW 2164, Australia
Email: sales@lexro.com.au