Product Warranty Policy

At Lexro, we are committed to providing high-quality electronics and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions regarding product warranties.

 

1. Warranty Coverage

All products sold on Lexro are covered under warranty in accordance with Australian Consumer Law (ACL).

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

 

2. Warranty Period

  • Warranty periods vary depending on the product and manufacturer

  • Typically, products are covered for 12 to 24 months, or as provided by the manufacturer

  • Specific warranty details (if applicable) will be mentioned on the product page or packaging

 

3. Manufacturer Warranty

  • Most products are covered by manufacturer warranties

  • Customers may be required to coordinate directly with the manufacturer for warranty claims, repairs, or replacements

  • Lexro will assist in guiding you through the process where possible

 

4. What is Covered

Warranty generally covers:

  • Manufacturing defects

  • Faulty materials or workmanship

  • Products that fail under normal use conditions

 

5. What is NOT Covered

Warranty does not cover:

  • Physical damage, misuse, or accidental damage

  • Water or liquid damage

  • Wear and tear from normal use

  • Unauthorized repairs or modifications

  • Damage caused by improper installation or use

Note: Warranty will be void if the product shows signs of physical damage or tampering.

 

6. Warranty Claims Process

To make a warranty claim:

  1. Contact us at sales@lexro.com.au

  2. Provide your order details and a description of the issue

  3. Attach clear photos or videos showing the fault

  4. Follow the instructions provided by our support team

 

7. Repair, Replacement, or Refund

Depending on the issue and in line with Australian Consumer Law:

  • Products may be repaired, replaced, or refunded

  • The resolution will depend on the nature of the defect or failure

 


8. Important Notes

  • Customers may be responsible for shipping costs related to warranty claims unless covered by ACL

  • Processing times may vary depending on the manufacturer and product type

  • Lexro is not responsible for delays caused by third-party manufacturers

 

9. Contact Us

For any warranty-related enquiries, please contact:

Email: sales@lexro.com.au
Address:
PO BOX 707
Wentworthville, NSW, 2145
Australia