Refund & Return Policy
Last updated: 3 October 2026
At Lexro we want you to be happy with your purchase. This policy explains change-of-mind returns and what happens if something is faulty. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
1. Change-of-mind returns (28 days)
- You can return an item for a change of mind within 28 days of delivery.
- Items must be unused, complete, in their original packaging and in resaleable condition.
- Please contact us at sales@lexro.com.au with your order number before sending anything back, so we can give you return instructions.
- Change-of-mind return shipping is paid by the customer.
2. Items we can't accept as change-of-mind returns
- Used or damaged items
- Items without their original packaging
- Items marked as clearance or final sale
These exclusions apply to change-of-mind returns only. They do not affect your rights if a product is faulty.
3. Faulty, damaged or incorrect items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- If your item arrives damaged, faulty or is not what you ordered, please contact us at sales@lexro.com.au as soon as possible with your order number and photos.
- Where a product is faulty or incorrect, we cover the reasonable cost of returning it to us.
- See our Warranty Policy for faults that appear after delivery.
4. Refunds
- Once we receive and inspect your return, we'll email you to confirm the outcome.
- Approved refunds are processed to your original payment method within 5–10 business days.
5. Contact us
Lexro (ABN 75 648 430 602)
12/65 Elizabeth Street, Wetherill Park NSW 2164, Australia
Email: sales@lexro.com.au